Shipping policy

Domestic Dispatch: Orders within India are dispatched within 2 business days. Delivery timelines vary by location and courier network.
International Shipping: International shipping is not yet active but is planned. When enabled, timelines, duties, and shipping costs will be clearly displayed at checkout.
Shipping Partner: Deliveries are managed via Shiprocket and its logistics partners.
Tracking: Once shipped, you will receive tracking details via email/SMS.
Risk of Loss: Title and risk transfer upon delivery, but Tolchi will replace lost or damaged parcels at no cost to maintain customer experience and recover claims directly from carriers.
Reshipments: If an order is returned due to an incorrect address or failure to collect, Tolchi will arrange re-shipment upon request; additional shipping fees will apply.
Customs & Duties: For international deliveries (when launched), checkout prices will include all applicable local taxes and duties wherever regulations allow us to prepay them. If local collection is required instead, this will be clearly disclosed.